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0% APR for 36 months1 - LEARN MORE & APPLY

0% APR for 36 months1 - LEARN MORE & APPLY

FAQs

Have a question about delivery? (888) 811‑5053

Shopping with us

Ordering from us

  • You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

    If you want help with your purchase, we’re happy to help. Call 888-811-5053 to talk to one of our Sleep Experts.

  • While you’re in your shopping cart, click the “Remove“ link right under the product price.

  • If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

  • If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

    If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

  • During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

  • We can only accept and ship orders from this website to addresses in the contiguous U.S., plus Alaska and Hawaii. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

  • No, we do not allow medical resellers to purchase directly from our site. However, we have partnered with MeyerDC to provide Tempur-Pedic products for resale by chiropractors. You may contact MeyerDC by visiting www.meyerdc.com/tempur-pedic-info

Purchasing online

Gift cards & gift services

  • Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

  • For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.


    For items that are delivered via White Glove delivery (mattresses, foundations, power bases and bed frames), gift messaging is not currently available.

  • Sorry, we don’t currently offer gift wrapping.

Shipping and delivery

  • We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

  • Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

  • Yes. It’s all part of our white glove delivery service.

  • We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery.

  • If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

    If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

  • Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day, via Standard Delivery; you can expect your order to arrive within 3 to 5 days.

    Delivery for bed products (mattresses, foundations, power bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 10 business days.

  • Please visit our Shipping and Delivery page for current prices.

  • Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

    All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products.

  • Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

  • No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.

  • Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, power bases and bed frames) to either APO or FPO addresses.

  • Sorry, we cannot ship to P.O. boxes

  • No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Returns & Refunds

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